Contact us if you see any of these, or
other unusual situations with your bill
While we are pleased that Westchester Power is now in full operation and most consumers made the switch without event, if you are reading this, you may not be “most consumers”. We are hearing of some bills that are out of line for a number of reasons. Some are related to the transition to our Community Choice Aggregation program, and some are not. Westchester Power staff want to make sure all of these are cleared up regardless – give us a call.
CON ED CUSTOMERS: (855) 4WC‑POWER NYSEG CUSTOMERS: (844) 4WC‑POWER
or, Call us directly at (914) 242-4725
Budget Plan Customers
If you were originally on NYSEG’s Budget Billing Plan, you defaulted into standard billing for energy supply in the transition to the Westchester Power program. The Budget Plan uses estimates of your consumption to arrive at a stable monthly payment. The adjustments made to revert to standard billing are not easy to identify.
Accounts that were on day/night rates also defaulted to standard billing. People on day/night rate plans may have shifted their consumption patterns to take advantage of the lower rates at night, and saw higher bills than expected after transition. Others with consumption patterns skewed more to the day hours actually may have reduced their bills after going on Westchester Power low fixed rates.
Erroneous meter readings
This happens on occasion, and is independent of the transition to the Westchester Power program. Customers seeing this just as we made the changed may easily interpret this as a function of the new supplier.
Coincidental increases in non-energy supply bill elements
Significant rate increases were recently applied to the transmission/distribution costs in your bills. Some of the nomenclature in the bills does not make it easy to distinguish this.
Welcome to call us for these or any other billing phenomenon that you find to be outside your normal experience.